1. Hey, Guest! Do you want to chat with us? Then come to the chat thread Here!
Welcome to Sugoi Desu, Respected Guest! Please take a moment to register today.

No email alerts?

Discussion in 'Solved / Implemented' started by Luke, Jun 30, 2017.

Thread Status:
Not open for further replies.
  1. Luke Junior Member

    Messages
    79
    111
    Trophy Points
    290
    Keno
    1,038ლ
    I haven't being getting any email alerts or even one for the 2FA email confirm code.
    I've tried disabling some of option , then enabling them again and changing my pw and nothing seems to fix this so can you look into this please.
     
  2. Rohan Guest

    Maybe this is happening because something was done to the E-mail setting? @Gobb will give you a good answer though. :happymm
     
    Luke likes this.
  3. Gobb

    Gobb finds a way

    Messages
    25,755
    11,742
    Trophy Points
    4,590
    Keno
    22,748ლ
    Have you checked your spam folder?

    EDIT: Nvm, can confirm not working. We will look into this. Thanks.

    EDIT 2: I've gotten in touch with our host, and it appears for some reason there is a conflict between the server and microsoft and their email clients such as hotmail/outlook. I can confirm this as I tested an email to gmail, which I received instantly, but my primary hotmail email address doesn't get things. Support has been contacted in regards to fixing the issue between our host and these microsoft email services, but for now I would recommend either waiting it out for a resolution in regards to there, or popping in a temporary gmail/other email address.

    Apologies for any inconveniences and thank you, again, for notifying us.
     
    Last edited: Jul 1, 2017
    Luke likes this.
  4. Gobb

    Gobb finds a way

    Messages
    25,755
    11,742
    Trophy Points
    4,590
    Keno
    22,748ლ
    Just a quick update here!

    So I have now confirmed emails are going to hotmail addresses again, however it goes to spam. Marking them as not spam several times may address this, but otherwise add us to your safe senders list/filters.
     
    Luke likes this.
  5. Luke Junior Member

    Messages
    79
    111
    Trophy Points
    290
    Keno
    1,038ლ
    Thanks for the help and explanation XD
    sorry about the late and I can confirm I got emails in my junk folder that are now listed safe :)
     
    Gobb likes this.
  6. Gobb

    Gobb finds a way

    Messages
    25,755
    11,742
    Trophy Points
    4,590
    Keno
    22,748ლ
    No problem, thanks for raising the issue otherwise it may have gotten worse without our knowledge! I'll go ahead and mark this off as solved.
     
    Luke likes this.
Thread Status:
Not open for further replies.

Share This Page